United Global Pay
Founded in 2016 in Melbourne, Australia, United Global Pay is a trusted provider of secure and competitive international money transfers. Catering to businesses, tourists, and budget travelers, UGP is known for its professionalism, customer service, and commitment to excellence in financial services.
To support its operations, UGP introduced UGP-POS (Foreign Exchange Point of Sale), a cloud-based system designed to streamline and automate foreign exchange (FX) transactions at counter locations. The platform enables efficient processing of FX trades, real-time rate management, inventory tracking, client interaction handling, and secure settlement operations. With a focus on reliability, scalability, and compliance, UGP-POS reflects the company’s mission to deliver seamless and secure financial solutions.
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The Challenges
United Global Pay was using a desktop based currency exchange application that had become obsolete due to a lack of support and updates. The system was difficult to maintain, had limited accessibility, and lacked centralized management features. The company sought a modern, scalable, and easy to manage solution that could evolve with their growing business needs.
The Solution
TPLEX developed UGP POS, a modern cloud based web application designed to replace legacy desktop systems for currency exchange businesses. It simplifies operations, enhances security, and supports financial compliance, enabling institutions to operate more efficiently in a fast-paced, digital environment.
1. Cloud Based Architecture
UGP POS is entirely web-based, eliminating the need for installations on individual machines. This ensures users can securely access the system anytime, from anywhere ideal for multi branch operations and remote monitoring.
2. Three Level User Management
The system supports a tiered access model: Admin, Manager, and Teller. Each role comes with predefined permissions to prevent unauthorized access and ensure accountability across operational levels.
3. Customizable & Scalable Design
UGP POS is designed with flexibility in mind. Clients can request custom modules or workflows tailored to their operations. Its scalable structure also supports business growth without disrupting existing processes.
4. FX Transactions
The platform supports a full suite of foreign exchange operations, including currency buy/sell transactions, transaction cancellations, internal transfers, and balance adjustments helping institutions manage cash flow and foreign currency operations with precision.
5. Core Operational Management
Essential components like user authentication, access control, store and counter setup, and role assignment are seamlessly handled, allowing efficient daily operations with minimal administrative overhead.
6. Real-Time Reporting
Built-in reporting tools provide real-time data on profits and losses, currency stock levels, daily transactions, and operational summaries. It also features audit trails to ensure accountability and transparency.
7. Process Automation
UGP POS automates routine processes like Start of Day (SOD) and End of Day (EOD) procedures, settlements, and cash rebalancing, reducing manual workload and minimizing the risk of human error.
8. Security & Compliance
The system follows strict security protocols, including role based access, encrypted data transmission, and audit capabilities, ensuring full compliance with financial regulations and safeguarding sensitive information.
The Outcome
The successful implementation of UGP POS resulted in a seamless transition from the outdated desktop system to a modern, web based platform with minimal disruption to operations. The new system significantly improved accessibility, allowing users to manage transactions remotely through any web browser. Administrators now benefit from centralized control over user roles and system configurations, enhancing operational efficiency. Additionally, the scalable and flexible infrastructure positions the platform for future growth, enabling easy integration of new features and support for organizational expansion.
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An Ongoing Partnership
The successful development of UGP POS has built a strong, ongoing partnership between United Global Pay and our team at TPLEX. We continue to provide technical support and innovation to ensure the platform remains scalable, secure, and aligned with evolving financial regulations. This collaboration fuels continuous enhancements, enabling UGP to deliver efficient FX operations and seamless user experiences. Together, we are committed to driving future advancements in fintech infrastructure.
