Bergen Logistics
Bergen Logistics stands as a leader in global order fulfilment, catering to a diverse range of industries, including fashion, footwear, handbags, accessories, cosmetics, home goods, medical devices, and supplements. As the company continued to grow, it faced significant challenges in managing its Back Office systems. To maintain its competitive edge and enhance operational efficiency, Bergen Logistics partnered with TPLEX to upgrade its systems and streamline data management processes.
The Challenges
The primary challenge for Bergen Logistics was the need to upgrade their Back Office systems to improve operational efficiency and streamline data management. The existing systems were becoming increasingly inefficient, leading to bottlenecks and errors that hampered the company’s ability to process orders quickly and accurately. Bergen Logistics required a solution that could integrate complex logistics functions with enhanced automation and real-time data accessibility, all while ensuring that ongoing operations were not disrupted. This meant that any new system had to seamlessly blend with the existing infrastructure and provide significant improvements in efficiency and accuracy.
The Solution
System Analysis
The first step in addressing Bergen Logistics’ challenges was a comprehensive system analysis. TPLEX’s team of experts conducted a thorough review of the existing infrastructure, identifying key areas that required improvement. This analysis involved mapping out current processes, pinpointing bottlenecks, and setting clear objectives for the system upgrade. By understanding the intricacies of Bergen Logistics’ operations, TPLEX was able to design a solution that specifically addressed their needs.
Custom Software Development
Based on the insights gained from the system analysis, TPLEX developed custom software solutions tailored to Bergen Logistics’ specific requirements. The new software was designed to integrate seamlessly with the existing systems, ensuring minimal disruption during implementation. The custom software included features that enhanced automation, improved data handling, and provided real-time data accessibility. These enhancements allowed Bergen Logistics to automate routine tasks, reduce manual errors, and improve overall efficiency.Â
Integration
The final step was the integration of the new software with Bergen Logistics’ current Back Office systems. This integration was critical to ensuring that the new features and enhancements could be utilised effectively. TPLEX’s team worked closely with Bergen Logistics to implement the new software, providing training and support to ensure a smooth transition. The integration process included configuring Azure services to auto-scale during peak traffic times, ensuring that the system could handle increased loads without performance issues.Â
The Outcome
Streamlined Process:
The implementation of customised solutions led to streamlined processes within Bergen Logistics. The automation of routine tasks and real-time data updates significantly improved operational workflows. This allowed the company to process orders more quickly and accurately, reducing delays and improving customer satisfaction.
Enhanced Integration:
The integration of the new systems facilitated better communication between different departments and systems within Bergen Logistics. This enhanced integration created a more cohesive and efficient operational environment, allowing the company to respond more effectively to changing demands and market conditions.Â
STRENGTH IN NUMBERS
Achievements
Operational Efficiency
Reduction in Errors
Success Rate
30% Increase in Operational Efficiency
TPLEX ensured that all developments and integrations were completed within the communicated deadlines, allowing Clumeo to launch the optimized platform on time. This timely launch helped Clumeo maintain its competitive edge and meet user expectations.
25% Reduction in Errors
Enhanced automation and improved data handling processes led to a 25% reduction in errors. This reduction in errors ensured higher accuracy in order fulfilment, leading to better customer satisfaction and fewer returns or complaints.
An Ongoing Partnership
The successful transformation of Bergen Logistics’ platform has fostered a strong, ongoing partnership with our team. We continue to provide support and innovation, ensuring the platform remains efficient and cutting-edge. This collaboration enables continuous improvements and new features, keeping Bergen Logistics at the forefront of the logistics and supply chain industry. Together, we are committed to driving further growth and delivering exceptional user experiences.
